cbajvip Privacy Policy
At cbajvip, protecting the personal information of our players is a responsibility we take seriously. This Privacy Policy explains precisely what data we collect, why we collect it, how it is stored and used, and the rights you hold as a cbajvip account holder based in Bangladesh.
Your Data, Protected by cbajvip
SSL Encryption
All data transmitted between your device and the cbajvip platform is protected using industry-standard SSL (Secure Sockets Layer) encryption, ensuring your personal and financial information cannot be intercepted in transit.
No Unauthorised Selling
cbajvip does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with vetted service partners who assist in running the platform — and only to the extent necessary for those specific functions.
Minimal Data Collection
We collect only the information that is genuinely necessary for account management, payment processing, regulatory compliance, and delivering a secure and personalised experience on the cbajvip platform.
Secure Data Storage
Player data is stored on secured servers with access controls and regular security audits. Only authorised cbajvip personnel with a verified operational need are permitted to access personally identifiable player information.
Right to Access & Erasure
You may request a copy of the personal data cbajvip holds about you, or ask for your data to be corrected or deleted, subject to any legal data retention obligations that require us to retain specific records.
Marketing Opt-Out
Players who do not wish to receive promotional communications from cbajvip — including offers tied to BPL season, Eid promotions, or new game launches — may opt out at any time by contacting [email protected].
1. Information We Collect
cbajvip collects personal information from players in several ways — directly when you register and use the platform, automatically as you interact with the site, and occasionally from third-party sources used to verify your identity or process payments. The categories of information we collect are set out below.
| Data Category | Specific Examples | Collection Method |
|---|---|---|
| Identity Information | Full legal name, date of birth, National ID number, passport number, photograph | Registration form, KYC verification submission |
| Contact Information | Mobile number, email address, residential address (city/district) | Registration form, account settings update |
| Financial Information | bKash / Nagad / Rocket / Upay account number, bank account details (where applicable), transaction history, deposit and withdrawal amounts in ৳ | Payment processing, transaction logs |
| Account Activity | Login timestamps, betting history, game session records, bonus claims, wagering activity, balance history | Platform logs, automated session tracking |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6) | Automated collection via cookies and server logs |
| Communications Data | Support tickets, live chat transcripts, emails sent to [email protected], feedback submissions | Customer support system records |
| Preference Data | Favourite games, preferred sports markets (e.g., BPL cricket, T20 World Cup), language and display settings | Platform interaction tracking, account settings |
Information We Do Not Collect
cbajvip does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (except where a government-issued photo ID is submitted for KYC purposes), or health information unless you voluntarily disclose health-related context in connection with a responsible gaming or self-exclusion request. Such disclosures are treated with the highest level of confidentiality and are used solely to provide the support requested.
Minors
cbajvip does not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has submitted personal information during registration, that information will be deleted and the account will be closed immediately. If you believe a minor has registered on the platform, please contact [email protected] without delay.
2. How We Use Your Data
cbajvip uses the personal data we collect for clearly defined operational, legal, and service-quality purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your personal information are as follows:
Account Management
Your identity and contact information is used to create, verify, maintain, and secure your cbajvip account. This includes processing your registration, confirming your age eligibility (18+ requirement), enabling login, and communicating account-related updates such as password resets or KYC verification requests.
Payment Processing
Financial data — including your bKash, Nagad, Rocket, or Upay account details — is used solely to process deposit and withdrawal transactions in Bangladeshi Taka (৳). cbajvip retains transaction records to resolve payment disputes, comply with financial reporting obligations, and detect fraudulent or suspicious transaction patterns.
Platform Personalisation
Activity and preference data enables cbajvip to personalise your experience — surfacing relevant cricket betting markets during BPL and T20 seasons, recommending slot titles from providers like Pragmatic Play and NetEnt based on your game history, and presenting promotions relevant to your activity level and location within Bangladesh.
Security and Fraud Prevention
Technical data including IP addresses, device fingerprints, and login patterns is analysed by cbajvip's security systems to detect and prevent unauthorised account access, multi-account fraud, bonus abuse, money laundering activity, and other prohibited conduct as defined in the Terms & Conditions.
Responsible Gaming
Account activity data — including session duration, bet frequency, deposit volume, and loss patterns — is monitored to identify indicators of problem gambling behaviour. Where such indicators are detected, cbajvip may proactively reach out to the player with responsible gaming information or impose temporary safeguards in line with the platform's Responsible Gaming Policy.
Legal and Regulatory Compliance
cbajvip retains specific categories of personal and financial data for the periods required by applicable laws governing anti-money laundering (AML), counter-terrorism financing (CTF), and general financial recordkeeping. Data may be disclosed to competent authorities where cbajvip is legally compelled to do so by a valid legal instrument.
Marketing Communications
Where you have not opted out of marketing communications, cbajvip may send you promotional messages about new games, seasonal offers (Eid, Pohela Boishakh, BPL season), and loyalty programme updates via your registered mobile number or email address. You may withdraw consent for marketing at any time by contacting [email protected].
3. Data Sharing & Third Parties
cbajvip does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial gain. However, to operate the cbajvip platform effectively and securely, we work with a limited number of trusted third-party service providers who may process certain categories of your personal data on our behalf. All such third parties are required to handle your data in a manner consistent with this Privacy Policy and to implement appropriate technical and organisational security measures.
| Third-Party Category | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks | Mobile wallet number, transaction amount, account reference |
| Identity Verification Providers | KYC document verification and age confirmation | Name, date of birth, ID document image, facial photo (where applicable) |
| Game Content Providers | Delivering live casino, slots, and sports betting content (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) | Anonymised session token, game stake/win data, jurisdiction flag |
| IT Infrastructure & Cloud Hosting | Secure server hosting, database management, and platform uptime | Encrypted account data stored in secured data centres |
| Customer Support Systems | Managing support tickets, live chat, and player communications | Contact details, account reference, support communication history |
| Fraud Prevention & Security | Real-time detection of suspicious login activity, multi-account patterns, and payment fraud | IP address, device fingerprint, login timestamps, transaction metadata |
| Legal and Regulatory Authorities | Compliance with lawful disclosure requests, AML/CTF reporting obligations | Identity, financial, and account activity data — only when legally required |
cbajvip does not transfer personal data to countries outside of the platform's operational scope except where necessary for the delivery of the services listed above — for example, where a game content provider's servers are located internationally. In all such cases, appropriate data protection measures are contractually in place to safeguard your information.
4. Cookies & Tracking Technologies
cbajvip uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences across sessions, and to gather anonymised analytics that help us improve the site experience for players across Bangladesh. A cookie is a small text file placed on your device by the cbajvip web server when you visit the platform.
Types of Cookies We Use
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential Cookies | Enable core platform functions — login sessions, account authentication, deposit flow, game loading. Without these cookies, the cbajvip platform cannot function. | Yes — cannot be disabled |
| Analytics Cookies | Collect anonymised data about how players navigate the cbajvip platform — page visits, session duration, most-played games, popular cricket markets — to help us improve the user experience. | Optional |
| Preference Cookies | Remember your display preferences, language settings, and favourite game categories so your cbajvip experience is consistent across sessions. | Optional |
| Security Cookies | Detect and prevent fraudulent login attempts, multi-account access from a single device, and automated bot activity on the platform. | Yes — cannot be disabled |
| Marketing Cookies | Track which promotions and game recommendations you interact with, enabling cbajvip to present relevant offers — such as BPL betting promotions or new slot game alerts — that match your activity profile. | Optional — opt-out available |
Managing Your Cookie Preferences
You can control optional cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is being set. Please note that disabling essential or security cookies may impair your ability to log in to your cbajvip account or use certain platform features. Instructions for managing cookies in major browsers are available in each browser's help documentation. To opt out of marketing cookies specifically, contact [email protected].
5. Data Security Measures
cbajvip implements a layered approach to data security, combining technical controls, access management policies, and operational procedures to protect your personal information against unauthorised access, loss, alteration, or disclosure. While no digital platform can guarantee absolute security, we maintain security standards consistent with those of a responsible online betting operator serving the Bangladesh market.
Technical Safeguards
All data in transit between your device and cbajvip's servers is encrypted using SSL/TLS protocols. Sensitive data at rest — including payment credentials and identity documents — is stored in encrypted form within secured database environments. Access to production systems is restricted to authorised personnel operating under documented access control policies, with all administrative access logged and audited.
Password and Authentication Security
Account passwords are stored using cryptographic hashing. cbajvip never stores plaintext passwords and will never ask you to reveal your password via email, chat, or any other channel. Players are strongly encouraged to use a unique, complex password for their cbajvip account and to avoid reusing credentials from other online services. If you believe your account has been compromised, contact [email protected] immediately.
Incident Response
In the event of a data security incident that may affect your personal information, cbajvip will take immediate steps to contain and assess the breach, notify affected players where required by applicable legal obligations, and implement remediation measures to prevent recurrence. Affected players will be informed via their registered email address or mobile number.
SSL / TLS Encryption
All connections to cbajvip are secured using SSL/TLS, protecting your login credentials, payment details, and personal data in transit.
Encrypted Data Storage
Sensitive fields including payment account numbers and identity documents are encrypted at rest using strong cryptographic standards.
Access Controls
Internal access to player data is restricted on a strict need-to-know basis. All access events are logged and periodically reviewed.
Continuous Monitoring
Automated security monitoring scans for unusual login patterns, suspicious transaction sequences, and potential intrusion attempts around the clock.
Regular Security Reviews
cbajvip conducts periodic reviews of its security infrastructure and access policies to identify and address vulnerabilities proactively.
6. Data Retention Policy
cbajvip retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or operational obligations. When data is no longer required for its original purpose and no legal retention obligation applies, it is securely deleted or anonymised.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account & Identity Data | Duration of active account, plus 5 years after account closure | AML/CTF legal obligations, dispute resolution |
| Financial Transaction Records | 7 years from the date of each transaction | Financial recordkeeping and regulatory compliance |
| KYC Documents | 5 years after account closure or last KYC submission | AML/CTF identity verification requirements |
| Betting & Game Activity Logs | 3 years from the date of the activity | Dispute resolution, bonus abuse investigation, responsible gaming monitoring |
| Support & Communications Records | 3 years from the date of the last communication | Service quality, dispute resolution |
| Marketing Preferences | Until opt-out is received, then deleted within 30 days | Consent-based marketing |
| Technical & Analytics Data | 13 months from collection (rolling basis) | Platform performance optimisation, fraud detection |
Following the expiry of the applicable retention period, personal data is either permanently deleted from cbajvip's systems or irreversibly anonymised such that it can no longer be attributed to an identifiable individual. Anonymised aggregate data (e.g., overall platform usage statistics) may be retained indefinitely for business analysis purposes without privacy implications.
7. Your Privacy Rights
As a cbajvip player, you hold a number of rights with respect to the personal data we hold about you. These rights are described below, along with guidance on how to exercise them. Requests should be submitted to [email protected] from your registered email address or mobile number for identity verification purposes. cbajvip aims to respond to all privacy rights requests within a reasonable timeframe.
Right of Access
You may request a copy of the personal data cbajvip holds about you, including your account details, transaction history, and any KYC documentation on file. We will provide this in a clear, readable format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please notify us promptly if your contact details or personal information change.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that require cbajvip to retain specific records.
Right to Restrict Processing
In certain circumstances — for example, while a data accuracy dispute is being resolved — you may request that cbajvip restrict the active processing of your personal data without deleting it.
Right to Data Portability
Where technically feasible, you may request that cbajvip provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider of your choice.
Right to Object
You may object to cbajvip processing your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of cbajvip's legitimate interests, where your individual circumstances warrant it.
8. Updates to This Policy
cbajvip reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the services we offer. The effective date at the top of this page will be updated whenever a material change is made to this Policy.
Where changes are material — for example, a change to the categories of data we collect, a new category of third-party data sharing, or a significant change to retention periods — cbajvip will notify active players via their registered email address or mobile number where feasible. For minor or clarificatory changes, the updated Policy will be published on this page without individual notification.
It is your responsibility as a cbajvip player to review this Privacy Policy periodically to remain informed of how we handle your personal data. Continued use of the cbajvip platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
Contact and Complaints
If you have any questions, concerns, or complaints regarding cbajvip's handling of your personal data, please contact the cbajvip support team at [email protected]. Our team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to acknowledge all privacy-related enquiries promptly. We are committed to resolving any data privacy concern you raise in a fair, transparent, and timely manner.
Questions About Your Privacy?
Our support team is ready to help with any data or privacy enquiry. You can also explore our FAQ, review our Responsible Gaming tools, or log in to manage your account. 18+ only. Play responsibly.